Terms of Service

Mate answers plain-language questions about your organisation’s own data. An administrator connects one or more data sources and approves what each table means; members then ask questions in Slack or Microsoft Teams, and Mate turns each question into a read-only query, runs it against your system, and answers from the result.

Mate is a tool for reading your data, not a system of record. It does not hold your data, and it is not a backup.

You are responsible for the accounts under your organisation, for the credentials you give Mate, and for who in your workspace can reach it. Tell us promptly at support@8x.social if you believe an account has been compromised.

Anything Mate can read is answerable to anyone in your workspace who asks. Mate does not currently apply your database’s own per-user permissions to the person asking in chat. Connect it with an account scoped to exactly what everyone in the workspace may see, and use the per-table controls to narrow it further.

You are responsible for:

• Having the right to connect the data you connect, and to let Mate process it — including any consent or notice your own customers are owed.
• Connecting Mate with a read-only credential. Mate checks this where the database engine allows, but the grant is yours to set.
• Reviewing what Mate is told each table means. Approved metadata is what makes an answer correct, and a wrong description produces a confidently wrong answer.
• Deciding which third-party apps Mate may change anything in, and at what level.

You keep all rights in your data. We claim none, and we do not use it to train models. How we handle it is set out in the Privacy Policy, which forms part of these terms.

Mate generates queries with a language model. It is useful and it is not infallible: it can misread a question, pick the wrong column, or answer a narrower question than the one you asked. Mate shows the query behind every answer for exactly this reason.

Check anything you are going to act on, and do not use Mate as the sole basis for a financial, legal, medical, employment or safety-critical decision. Answers are provided as information, not as professional advice.

Where you connect third-party apps, Mate can be permitted to make changes in them — sending an email, updating a record. This is off until an administrator turns it on per app.

Anything that cannot be undone stops and asks the person who requested it to approve, and runs only if they do. You remain responsible for what is approved and for what those actions cause in the connected system.

You agree not to:

• Use Mate to reach data you are not authorised to reach, or to circumvent access controls in your own systems.
• Attempt to extract credentials, other customers’ data, or the service’s own internals.
• Probe, overload or interfere with the service, or resell it without our agreement.
• Use Mate unlawfully, or to build a competing product from it.

Each plan includes a token allowance. Usage is metered per question and shown on your dashboard, broken down by person. When the allowance is exhausted Mate stops answering until it is raised or renewed — it does not silently keep spending.

Fees are billed in advance and are non-refundable except where the law requires otherwise. We may change pricing on notice to administrators, effective from your next billing period.

We aim to keep Mate available and do not promise uninterrupted service. Mate also depends on systems we do not run — your databases, Slack, Microsoft Teams, our model providers — and an outage in any of them can stop Mate answering.

Mate, its software, design and documentation remain ours. These terms grant your organisation a non-exclusive, non-transferable right to use the service for its own internal business purposes while your account is active. Your data, your schema and the answers produced from them remain yours.

The service is provided “as is”. To the fullest extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement, and we do not warrant that answers will be accurate or complete.

We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total aggregate liability will not exceed the fees you paid in the month preceding the claim.

Nothing here excludes liability that cannot be excluded by law, including for death or personal injury caused by negligence, or for fraud.

These terms run while you have an account. You may stop at any time by closing your organisation. We may suspend or end access for a material breach of these terms, for non-payment, or where required by law — with notice where circumstances allow.

On termination, access ends and your data is deleted as described in the Privacy Policy. Export anything you need first.

We may update these terms as the service changes. The date at the top changes with them, and material changes are notified to administrators by email. Continuing to use Mate after a change means accepting it.

These terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Business users consent to the exclusive jurisdiction of the courts of Delaware. If you are a consumer, you keep the rights and protections of your country of residence.

Before formal proceedings, write to support@8x.social — we will acknowledge within five business days and try to resolve it.

If a provision is unenforceable, the rest stands. Not enforcing a term is not a waiver of it. You may not assign these terms without our consent; we may assign them to a successor in a merger or sale of the business. These terms and the Privacy Policy are the entire agreement between us on this subject.

8x Social, Inc., a Delaware C Corporation
1111B S Governors Ave STE 47647, Dover, DE 19904, United States Directions
support@8x.social