Support

Email support@8x.social with what you asked Mate, what it answered, and what you expected instead. We aim to reply within one business day.

Two things make an answer much faster. Mate shows the query behind every answer — paste it. And every question is recorded in the query log on your dashboard with the exact SQL, the row count and the timing, so an admin can usually see what happened before writing in.

Mate says it cannot see any data

The workspace is probably not linked yet, or the tables it needs have not been approved. An admin can check both on the dashboard: Teams or Slack for the link, and the data source’s metadata page for which tables Mate may read.

Mate stopped answering

Most often the token allowance is exhausted — the usage page says so plainly, and an admin can raise it. Mate stops rather than silently continuing to spend.

An answer looks wrong

Read the query Mate showed. The usual cause is a table description that does not match what the column really holds, which an admin can correct on the metadata page; Mate reads those descriptions before every answer. If the query itself is wrong, send it to us.

Mate has not replied at all

In a channel, Mate only sees messages that mention it. Check it has been added to the channel and that you used @Mate, or message it directly instead.

Email security@8x.social rather than the support address, and please do not disclose the issue publicly until we have had a chance to fix it. We will acknowledge and keep you updated.

For pricing, a walkthrough, or anything about your plan, email alex@8x.social.

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